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Safe Berks: Bilingual Crisis Counselor and Advocate (Part-time) (2nd shift)

Job Type



Core Hours: 2nd shift: 3:00pm – 11:00pm, Saturday and Sunday every other week

Supervisor: Director of Residential Services

Department: Residential Services

FLSA Status: Non-Exempt

FLSA Exemption Test: N/A

Starting Salary/Hourly Rate: $16.00/hour

Position Summary

The Bilingual Crisis Counselor and Advocate provides services to adult and child survivors of domestic violence and/or sexual violence in the Safe House. This position will advocate at the Berks County Community System level for survivor’s needs, support, respect and grant equality and fairness to all individuals.

Essential Duties & Responsibilities (includes but is not limited to the following):

  1. Provide emotional support to individuals coming from violent homes.
  2. Provide individual supportive counseling to victims residing in the Safe House.
  3. Interact positively with victims residing in Safe House.
  4. Assist victims in developing positive interactions with client’s children (if applicable).
  5. Conduct intake interviews with individuals seeking Safe House services.
  6. Process crisis hotline telephone calls and text messages from victims of domestic/sexual violence.
  7. Document daily activities and maintain record keeping relevant to program services.
  8. Provide general clerical & housekeeping duties.
  9. Show new residents their rooms
  10. Inspect rooms for cleanliness
  11. Attend and participate in Safe House meetings and staff meetings.
  12. All other duties as determined by departmental supervisor.

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill and/or physical or other abilities required.


Educational & Experience Requirements:


  • Bilingual Spanish-English speaking skills required
  • Ability to communicate effectively and handle crisis situations
  • Ability to deal effectively with victims, their children & co-workers

Employment Experience (amount and kind)

  • 1 – 3 years’ experience working with victims of trauma required

Education (general level required or specific courses)

  • Associate’s or Bachelor’s degree in Social Work, Psychology, Human Services or related field preferred
  • High school diploma or equivalent degree required

Essential Physical Requirements:

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, sit, use hands to finger, handle or feel and reach with hands and arms. The employee must occasionally lift and/or move up to ten (10) pounds and may infrequently lift and/or move up to twenty-five (25) pounds. Specific vision abilities required of this job include close vision, distance vision, color vision and peripheral vision.


  1. Completion of a background check request, FBI, State Police, and Child Abuse Clearances obtained prior to employment through agency vendor
  2. Completion of 66-hour Sexual and Domestic Violence Training provided by agency

To apply: Click here