Core Hours: 40 hours per week, 1st shift is 7:00am – 3:00pm, Monday through Friday, with availability to work occasional weekends based on department need
Supervisor: Director of Residential Services
Department: Residential Services
FLSA Status: Non-Exempt
FLSA Exemption Test: N/A
Starting Salary/Hourly Rate: $16.00/hour
The Bilingual Crisis Hotline and Intake Worker is responsible for performing the intake process and initiating the assessment for eligible and appropriate referrals within Safe Berks departments and to other community agencies and resources. This position will advocate at the Berks County Community System level for survivor’s needs, support, respect and grant equality and fairness to all individuals.
Essential Duties & Responsibilities (includes but is not limited to the following):
- Respond to and process crisis hotline calls and text line communications, provide assessment, emotional support, safety planning, and referrals to services within the agency and community.
- Meet face to face with clients to complete intake and assessment process.
- Greet clients, guests, and visitors; maintain needed logs and other records for the Residential Services department.
- Complete intake process for new residential clients and ensure proper accommodations are made in welcoming clients.
- Document daily activities and maintain record keeping relevant to program services.
- Provide general clerical & housekeeping duties.
- Attend and participate in staff meetings and supervision.
- All other duties as determined by departmental supervisor.
To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill and/or physical or other abilities required.
Educational & Experience Requirements:
- Bilingual Spanish-English speaking skills
- Ability to communicate effectively and handle crisis situations
- Ability to deal effectively with victims, their children & co-workers
Employment Experience (amount and kind)
- 1 – 3 years’ experience working with victims of trauma or related human services work preferred
Education (general level required or specific courses)
- High school diploma or equivalent degree required
Essential Physical Requirements:
While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, sit, use hands to finger, handle or feel and reach with hands and arms. The employee must occasionally lift and/or move up to ten (10) pounds and may infrequently lift and/or move up to twenty-five (25) pounds. Specific vision abilities required of this job include close vision, distance vision, color vision and peripheral vision.
- Completion of a background check request, FBI, State Police, and Child Abuse Clearances obtained prior to employment through agency vendor
- Completion of 66-hour Sexual and Domestic Violence Training provided by agency