Position Title: Residential Services Advocate
Employment Type/Hours: Full-time, 40 hours per week,
Shift Hours: Wednesday-Sunday, 11PM-7AM
Supervisor: Director of Residential Services Department: Residential Services
FLSA Status: Non-exempt
FLSA Exemption Test: N/A
Starting Salary/Hourly Rate: $17.00/hour
Last Updated: 03/01/2023
Bilingual/bicultural Spanish-English speaking candidates strongly preferred
Safe Berks provides a safe haven and support for victims of domestic violence and sexual assault through education, advocacy and a relentless commitment to prevent abuse. We are dedicated to fostering an inclusive environment where individuals can be their true selves and feel empowered to stand up to all forms of oppression.
We believe that freedom from physical, emotional, spiritual and psychological harm is a basic human right of all individuals. We know that domestic violence, sexual assault, oppression and privilege include power-based tactics that affect physical, emotional and psychological safety and we work to help survivors heal the wounds caused by power-based violence.
We value the dignity of all individuals while appreciating our differences and celebrating and honoring our diversity. Respect is reflected in the way we treat our clients, ourselves and members of the community. We believe our work requires us to reach out to marginalized individuals and communities and to create space to celebrate and nurture them.
We believe empowerment begins with recognizing and knowing that individually and collectively Safe Berks clients, staff and volunteers have the strength to make necessary change and to accomplish our goals. We recognize that success is defined by each individual given their experience, talents and culture and we celebrate this success.
We will educate ourselves and our community to reject and prevent violence and oppression in our own lives and in the lives of the people around us. We recognize that our mission and values are transformational, and we must work with intention to break down social and cultural norms that continue to divide us.
We believe that hope is key to our existence, to our ability to persevere and to achieve goals. We recognize that our work fosters hope and resilience and improves physical, emotional, spiritual, and psychological well-being.
Equity and Inclusion
Safe Berks is committed to fostering a diverse and inclusive environment where all staff, residents, clients, board members, and volunteers feel safe and empowered to stand up to oppression of all kinds. We believe that the collective sum of our individual differences, life experiences, knowledge, creative outlets, innovative approaches and solutions, unique capabilities, and talent that our employees exhibit in their work represents the quality of our life-saving services. Reflective of the community we serve and embrace, we celebrate differences in age, color, disability, ethnicity, family or marital status, gender identity, or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.
- Direct Service Delivery Standard
- Employee demonstrates a commitment to exceptional service for all individuals seeking assistance from Safe Berks and does so in a manner that is trauma-informed and in line with agency values of safety, respect, empowerment, education, and hope. Employee always maintains confidentiality according to agency requirements, consistently follows agency policies and procedures, and makes good decisions within the boundaries of their position expectations.
- Conduct and Behavioral Standard
- Employee responds to changing circumstances by being innovative and adjusting behavior to fit different situations. Employee performs work with a calm demeanor in stressful situations. Even in situations that may cause employee personal discomfort, they are able to be flexible and understand and balance others diverse views and beliefs.
- Essential Skills Standard
- Employee has strong communication skills, which are essential to the work of an advocate. They express oneself clearly and effectively when speaking and writing. Employee practices active listening by facilitating two-way communication and ensures that information is understood by all parties. They share information in a timely manner using the most appropriate method and follows up with individuals requesting additional information, referrals, or assistance.
Essential Duties & Responsibilities (includes but is not limited to the following):
- Provide trauma informed support to residents and their children and assist in maintaining a welcoming, safe, and supportive community living environment.
- Assist with the orientation process and respond to immediate needs of new residents while maintaining professionalism, sensitivity, and confidentiality at all times.
- Conduct safety/security rounds in the building during assigned shift; complete necessary verbal and written reports. Complete logs as required; follow up on safety-related issues and concerns and contacts medical, police and fire personnel in the event of an emergency.
- Assist case managers with the discharge of residents.
- Conduct inspections of resident rooms as required according to established protocols.
- Distribute necessary items to clients, such as clothing, toiletries, linens, cleaning supplies and maintains the related inventory.
- Assist with meal preparation and distribution when necessary and perform general housekeeping duties.
- Receive, sort, and distribute resident mail.
- Assist the department director in the orientation and training of new staff/volunteers.
- Attends staff, team, program and agency meetings as required.
- All other duties as determined by department supervisor.
Employment Experience (amount and kind)
- 1 – 2 years of experience in social or human services field
- Experience working with children and their parents preferred
Education (general level required or specific courses)
- High school diploma or equivalent degree required
Essential Physical Requirements:
To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties. Reasonable accommodations may be made to enable individuals to perform the essential functions.
- Completion of a background check request; FBI, State Police, and Child Abuse Clearances obtained within required timeframe under Act 153 through agency vendor
- Completion of 66-hour Sexual and Domestic Violence Training provided by agency
- Valid driver’s license and insurance are required to travel to client sites