Department: Information Technology
Reports To: MIS Director
FLSA Status: Full Time, Exempt
Work Hours: This position requires occasional evening or weekend work for system upgrades, maintenance, or trouble-shooting.
Travel Expectations: Occasional travel for trainings or events
The Information Systems Administrator is responsible for ensuring the integrity, stability, and security of the organization’s technology infrastructure, including network, hardware, software, and data/information systems. This position also provides technological assistance with special projects, tracks and documents IT processes, and backs-up other members and functions of the IT team as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned
- Install, configure and upgrade networking equipment and software including servers, Windows Network Operating System, Microsoft Exchange, and Microsoft SQL Server.
- Install, configure and upgrade firewall software, anti-virus and anti-spam software.
- Install, configure and upgrade wiring, switches, routers, and wireless transmitters and receivers.
- Install, configure and upgrade remote email and file access platforms.
- Install, configure and upgrade telephone server, system, and voicemail.
- Implement regular disaster recovery and back-up tasks and procedures.
- Manage the building security/access control system.
- Implement and configure DNS and website hosting.
- Perform network documentation and benchmarking.
Database and information systems
Program, configure, upgrade, maintain and support all agency database and application programs including, but not limited to, the following:
- CRM and related applications
- Accounting system
- Library automation and archiving systems
- Helpdesk system
- Create and maintain email accounts, mailboxes, and distribution lists
Install, configure, upgrade, and support hardware products including, but not limited to, the following:
- Uninterruptable power supply units (UPS)
- Networked printers
Lead the installation, upgrading, and updating of the agency’s network based software products including, but not limited to, the following:
- Antivirus software
- Cloud based software
- Maintain current knowledge of industry standards regarding anti-virus and security efforts for the organization.
- Support other members of the IT team as needed to maintain a high level of uninterrupted technology processes for staff.
- Create and maintain current detailed documentation of agency information systems, databases, and telephone systems.
- Maintain current contact information for consultants and vendors.
- Participate in team and agency meetings, trainings, work groups and events as needed.
Directly supervises 0 staff positions, but may occasionally supervise an intern or volunteer. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Bachelor’s degree in computer science or related field of study from a four-year college or university; and a minimum of five years related experience, preferably in a non-profit organization. This position requires expertise in a wide variety of technological functions, strong communication and leadership skills, problem-solving, team work, and negotiation abilities, and a commitment to the agency’s mission and values.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
- Ability to effectively manage multiple priorities and projects simultaneously and ability to meet strict deadlines. Ability to identify and respond to shifting priorities.
- Must be a self-starter that can work within a team and fast-paced environment and handle a variety of tasks with multiple deadlines. Must be very detail-oriented and work with minimal supervision.
- Excellent oral and written communication skills. Must possess excellent project management, organizational and negotiation skills. Excellent customer service skills.
- Demonstrated sensitivity and ability to collaboratively work with individuals and groups from diverse populations and organizations. Ability to maintain cooperative and professional demeanor with rape crisis centers, coalitions, agency staff/board, council members, vendors, consultants, allied professionals and the general public. Must be able to foster positive working relationships with people and create an accessible environment.
- Must have proficiency with the technology necessary for the functions of the position, including: Refer to “Essential Duties” section above for specifics.
- Accept and abide by the mission and core values of PCAR.
- Must complete a Pennsylvania rape crisis center sexual assault victim counselor training, within first year of employment.
- Pennsylvania driver's licence and vehicle are not required for this postion.
CERTIFICATES, LICENSES, REGISTRATIONS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, sit, and talk and hear. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
OTHER DUTIES AS REQUIRED
The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including but not limited to work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.
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Deadline to apply is March 12.