You are here

IT Support Specialist

Position Summary
The IT Support Specialist manages the desktop environment for PCAR and NSVRC, including providing support and training organization-wide for software packages and supported hardware. This position also provides technological assistance with special projects and events, tracks and documents IT processes, and backs-up other members and functions of the IT team as needed.

Values Statement
PCAR understands sexual violence as a social justice issue and works to prevent and respond to sexual violence within this framework. We are committed to nurturing a workplace that is affirming, inclusive, and respectful of all people and the ways in which they identify across race, class, ability, gender, sexual orientation, age, and other characteristics.

Essential Duties and Responsibilities
Help desk/support functions
• Responsible for the day-to-day support of information technology infrastructure, computer systems, and end user services.
• Perform upgrades, updates, maintenance and troubleshooting for software, hardware, and networking equipment as needed.
• Purchase and manage approved equipment and software.
• Track and document IT processes and helpdesk requests through Spiceworks software.

Staff training
• Provide technology training and orientation for new staff.
• Provide initial and ongoing training to staff on software.
• Provide training on supported hardware and peripheral devices as needed.

Software and hardware support
• Responsible for installation, configuration, upgrading, updating, and trouble-shooting for
approved products.

General
• Manage hardware inventory and lifecycle procedures.
• Support other members of the IT team as needed to maintain a high level of uninterrupted technology processes for staff.

Qualifications
The successful candidate will have two to three years related experience and/or training; or equivalent combination of education and experience in desktop software support in a network environment with Windows clients and Windows Servers. A Bachelor’s degree (B. A.) in Computer Science from a four-year College or university is preferred.

The Pennsylvania Coalition Against Rape and The National Sexual Violence Resource Center provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

Deadline to apply is July 1.

Click here to begin your application.

 

EEOC:

The Pennsylvania Coalition Against Rape and The National Sexual Violence Resource Center provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.